1.(General conditions of the sales) The present general contract conditions are applicable to all the offers on this site www .sgantiques.com belonging to ANTICHITA’ SACCO GIOVANNINO DI SACCO SONADOR WALTER – VIA DOLOMITI 26 ZIP CODE 39034 DOBBIACO Bolzano VAT number and tax code 02476020215 registration number at Bozen Business Register BZ – 181377, and is hereinafter referred to as “Supplier”. The term Customer means the natural person who intends to purchase goods from the Supplier. The customer making the purchase recognizes the effectiveness and the applicability of the present general conditions accepting them WITHOUT RESERVES (thus constituting the entire agreement between the parties). The customer undertakes and commits, once the “online” purchase procedure has been completed, to print and keep the general conditions set out below which, moreover, will have already viewed and accepted as a necessary step in the purchase , as well as the specifications of the product being purchased, and this in order to fully satisfy the condition of the articles 3 and 4 of the Decr. Legislative. n ° 185/1999. It is strictly forbidden for the customer to enter false and / or fantasy data in the online ordering procedure.
2.(Offer to the public) All products and prices shown on the website constitute an offer to the public with the limitations and methods contained in the website itself and in these general sales conditions.
3.(Products) The essential characteristics of the articles are presented on the website within each product page. The images of the products offered for sale are done by professional photographers in order to make the photo of the object as much as possible like the real ones.
4.(Prices) At the Customer’s expense, only the calculated at the time of the order will be applied, without any consideration of price increases or decreases, even for promotions, which may have occurred later or previously ended. All prices include VAT but not any customs fees to be considered at the customer’s charge if applicable. The cost of delivery is not included in the price of the products.
5.(Orders acceptance) The order sent by the Customer will be binding only if the entire ordering procedure has been completed correctly, without any indication of error messages from the website. The supplier will not fit into cart products not expressly ordered by the customer.
6.(Order confirmation) Make the purchase only if you really want the item. In his e-mail box the Customer will receive confirmation of the order placed with the summary of the products, the relative prices, the date and time of delivery and the general and particular conditions applicable to the order itself. If we don’t receive e-mails from you, maybe there are problems in your mail (for example you have activated a spam filter, in which case they are stored in a spam folder) or maybe your questions have not arrived, because we we answer all emails as soon as possible and always within 24 hours. If you do not receive the order confirmation this could be caused by a problem during the order and it would be advisable to contact the supplier at the email address info@sgantiques.com or the shop telephone number to verify that the order has arrived.
7.(Delivery) ANTICHITA’ SACCO GIOVANNINO delivers its products all over the world. Shipping costs are not included in the price of the item so they must be added to it. These are always clearly specified for each product, are VAT INCLUDED, and are formulated for international shipping. We always ship within 2/3 working days of receipt of payment or receipt of the cash on delivery (if required), unless otherwise indicated on the page describing the product purchased. For administrative and accounting reasons, we are always awaiting the actual crediting of payments. TRACKED SHIPMENTS: the tracking will be sent to your email address upon shipment. We are not responsible in any way for delays due to unforeseen events of any kind occurring in the execution of the service by the courier. Nor do they give the right to withdraw from the purchase (the right of withdrawal in fact explicitly states that the product must have been received, the day on which the existence of such a right starts) or to request compensation for damages. The customer making the transaction accepts the conditions specified here. He declares, ticking the appropriate box during the purchase procedure, a binding element for the conclusion of the same, to have read and accepted these conditions. Pursuant to Article 1510 of the Civil Code regarding distance purchases, the supplier has no responsibility for any delivery delays caused by the carrier. Nor is he in any way responsible for the damage caused by it. The goods are carefully packed, properly sealed and then sent. The law states that our responsibility ends when we deliver the package to the courier. The goods travel at the recipient’s risk. Therefore, when collecting the package, we remind you to carefully check the conditions of the package. In the event of damage due to transport, this must be disputed to the courier upon delivery, with the wording “collection of the goods subject to verification”. Only and exclusively in this case, as an additional courtesy service (as we are strangers to the facts), we will offer the maximum assistance anyway, taking on the charge of personally solving the problem. The buyer making the purchase accepts these conditions without reservation.
8.(Item pick up modality in our shops) Notify us at least 48 hours in advance, indicating the product you intend to purchase, so that we have time to prepare it and set the time for collection. We emphasize that 100% of the products advertised on the site are ready for delivery, ready for shipping or manual delivery.
9.( Address to send complaints) To make complaints the address is Aantichità Sacco Giovannino Via Dolomiti 26 Post code 39034 Dobbiaco (BZ) info@sgantiques.com Kindly contact us immediately for any problem, as it is our primary interest to satisfy the customer, for any problem we will find a friendly solution.
10.(Delivery failure) Any costs of storage of the goods at the courier’s depot, caused by incorrect communication of the address or due to the absence of the recipient, are the responsibility of the recipient.
11.(Payment) The purchase can be paid by the Customer at his choice in the following ways: – Advance bank transfer – Credit card or Pay Pal Standard
12.(Invoice) According to Article 2, paragraph 1, letter OO, sales of goods made by correspondence are not subject to the obligation of certification by issue. If you want the invoice, you will have to request it at the time of purchase through the special form in the checkout procedure, releasing your tax code and / or VAT number. An invoice will not be issued in any case unless requested together with the order.
13.(Right of withdrawal) The rights of the Customer are protected by Legislative Decree 206/2005. Therefore, the Customer has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by e-mail to info@sgqantiques.com, within 14 working days from the day receipt of products. This communication must specify the intention to withdraw from the purchase, the products for which it intends to exercise the right of withdrawal, attaching a copy of the order. The Customer must then return the product at his own expense subject to the unauthorized return authorization that will be assigned by ANTICHITA’ SACCO GIOVANNINO It is understood that the risks of transport for the return of the items are fully borne by the buyer. The buyer undertakes to return the goods within 5 days from the authorization of the ANTICHITA ‘SACCO GIOVANNINO to return it. In the event of damage to the goods during transport, ANTICHITA’ SACCO GIOVANNINO will inform the customer of what happened (within the working day following receipt of the goods in its warehouses), to allow him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal; ANTICHITA’ SACCO GIOVANNINO is not responsible in any way for damage or theft / loss of goods returned with uninsured shipments. All items must be received in the same conditions of receipt, unused and completely intact, with the original packaging, without any lack. ANTICHITA’ SACCO GIOVANNINO reserves the right not to accept returns if the above conditions are not met, charging all costs to the customer. Without prejudice to any repair costs for proven damage to the original packaging, ANTICHITA’ SACCO GIOVANNINO will reimburse the customer the full amount already paid (excluding shipping costs), within a maximum of 30 days from the return of the goods, by bank transfer ( following the transmission by the customer of their bank details) or via PayPal. The right of withdrawal by the customer also applies in the event that the withdrawal of the goods has been withdrawn and paid in the store. It cannot therefore be considered a transaction concluded online or by mail order and the relationship is maintained with the owner of the affiliated shop in normal business premises. The consumer cannot exercise this right for products made to measure or clearly personalized.
14.(Withdrawal of the supplier) ANTICHITA’ SACCO GIOVANNINO has the right to withdraw from the sales agreement within 15 days from the date of the order providing the customer with a simple reasoned communication a) if it is impossible to process the requested order due to the temporary unavailability of the ordered product (pursuant to art. 54, paragraph 2 of Legislative Decree 206/05). b) if there are reasons such as to render the transaction not executable under normal conditions and procedures. In such cases, the customer will only be entitled to a refund of any sum already paid.
15.(Guarantee of authenticity) The pieces of art sold by ANTICHITA’ SACCO GIOVANNINO, are accompanied by a guarantee of authenticity with photography, description and dimensions, where possible attribution, and experts certification.
16.(Privacy) ANTICHITA’ SACCO GIOVANNINO will process the Customer’s personal data in compliance with the privacy legislation as detailed in the information in the “Privacy Policy” section of the Site.
17.(Competent court) Any dispute relating to the application, execution, interpretation and violation of online purchase agreements obtained through the website www. Sgantiques.com is subject to Italian jurisdiction, these general conditions are reported, although not expressly provided for therein, in conjunction with Legislative Decree 50/92 and Legislative Decree 206/05. For any dispute between the parties regarding this contract, the Bolzano Law Court will be competent.